VIP FLIGHT ATTENDANT

4 месяца

июнь 2021 — октябрь 2021

Quality control supervisor

Tui (Tourism), Side

- quality control of service and operation of services of the "Fun & Sun" concept in the hotel in Turkey;
- questioning of guests;
- resolving complaints and conflict situations;
- maintaining and sending daily reports.

1 год 6 месяцев

ноябрь 2016 — май 2018

Transfer guide

Anextour (Tourism), Goa, India; Phuket, Thailand

- escort of tourists and VIP from the airport to the hotels and back;
- familiarization with the general relevant information about the country;
- advertising tours;
- assistance in check-in;
- resolution conflict and non-standard situations;
- conducting tours of Phuket.

4 месяца

май 2014 — сентябрь 2014

Sales-agent

The airline "Transaero" (Aviatransportations), Ekaterinburg

- booking, rebooking, registration, refunds of air tickets in Gabriel system;
- consultations of passengers on air transportation;
- work with electronic document management Docsvision.

5 месяцев

март 2013 — август 2013

Receptionist

Marin's park hotel (Hotel service), Ekaterinburg

- meeting and accomodation of the guests;
- check-in, check-out in Libra system and reckoning of guests.
- booking and selling rooms;
- work with cash-desk;
- decision of conflict and non-standard situations.

2 года

ноябрь 2010 — декабрь 2012

Sales manager

Watersupply & sanitation (Industrial equipment), Ekaterinburg

- sale pumps, electric motors, ventilation, armature.

Высшее

2015 г.

Ural Federal university, Ekaterinburg

Факультет: International relations

Специальность: Regional expert of Russian federation

Среднее специальное

2010 г.

Musical aestethic pedagogical college, Ekaterinburg

Факультет: Foreign languages

Специальность: Teacher of German

Дата окончания: март 2020 г.

Theoretical course of VVIP flight attendants

SkyAcademy, г. Moscow

5 months

Дата окончания: февраль 2019 г.

TV presenter

Ostankino-TV school Olga Spirkina, г. Moscow

1,5 months

Дата окончания: ноябрь 2011 г.

Theoretical course of flight attendants

School of stewardesses "Sky-Jet", г. Ekaterinburg