VIP FLIGHT ATTENDANT

4 months

June 2021 — October 2021

Quality control supervisor

Tui (Tourism), Side

- quality control of service and operation of services of the "Fun & Sun" concept in the hotel in Turkey;
- questioning of guests;
- resolving complaints and conflict situations;
- maintaining and sending daily reports.

1 year 6 months

November 2016 — May 2018

Transfer guide

Anextour (Tourism), Goa, India; Phuket, Thailand

- escort of tourists and VIP from the airport to the hotels and back;
- familiarization with the general relevant information about the country;
- advertising tours;
- assistance in check-in;
- resolution conflict and non-standard situations;
- conducting tours of Phuket.

4 months

May 2014 — September 2014

Sales-agent

The airline "Transaero" (Aviatransportations), Ekaterinburg

- booking, rebooking, registration, refunds of air tickets in Gabriel system;
- consultations of passengers on air transportation;
- work with electronic document management Docsvision.

5 months

March 2013 — August 2013

Receptionist

Marin's park hotel (Hotel service), Ekaterinburg

- meeting and accomodation of the guests;
- check-in, check-out in Libra system and reckoning of guests.
- booking and selling rooms;
- work with cash-desk;
- decision of conflict and non-standard situations.

2 years

November 2010 — December 2012

Sales manager

Watersupply & sanitation (Industrial equipment), Ekaterinburg

- sale pumps, electric motors, ventilation, armature.

Higher

2015 г.

Ural Federal university, Ekaterinburg

Faculty International relations

Specialization Regional expert of Russian federation

Secondary special education

2010 г.

Musical aestethic pedagogical college, Ekaterinburg

Faculty Foreign languages

Specialization Teacher of German

End date: March 2020

Theoretical course of VVIP flight attendants

SkyAcademy, г. Moscow

5 months

End date: February 2019

TV presenter

Ostankino-TV school Olga Spirkina, г. Moscow

1,5 months

End date: November 2011

Theoretical course of flight attendants

School of stewardesses "Sky-Jet", г. Ekaterinburg