Passenger handling group Chief / Flightmanager

3 года 9 месяцев

февраль 2021 — наст. время

Passenger handling group Chief

JSC "Ural Airlines" (Airline Representative, Profiling, Passenger Handling, Airport / Ground handling staff), Ekaterinburg

1. Representing the interests of the airline to passengers, government agencies at the base airport of Koltsovo Airlines, Yekaterinburg
2. Ensuring control over the service of passengers and baggage, observance of air legislation when handling passengers and baggage,
3. Development of basic regulatory documents regarding the organization of passenger transportation,
4. Coordinating the work of the airline's representative offices, adapting and training personnel, setting tasks and monitoring their implementation,
5. Implementation and subsequent coordination of baggage tracing procedures in the World Tracer system,
6. Organization of sales of additional services and fees for excess baggage,
7. Conducting audits of handling organizations,
8. Introduction of technologies for checking travel documents on international flights of the airline.
9. Calculation of commercial load on cargo charter flights, escort of cargo charter flights, organization and control of aircraft loading at Russian and foreign airports. Escort of passenger charter flights, service of VIP passengers (flight management);
10. Organization of the work of the Airline's representative offices at the airports of operation (about 150 airports), monitoring the implementation of the agency agreement for representative functions by the airline's counterparties;
11. Compliance with airline standards in terms of organizing passenger transportation and ensuring a high level of customer service;
12. Settlement of conflict situations and claim work;
13. Control over the completeness and quality of the airline's flights;
14. Provision of passenger service in flight irregularity situations;
15. Development of the Representative's Personal Account on the basis of the corporate website of the Airline;
16. Availability of Crew member certificate (Flightmanager).
17. World Tracer Desktop Coordinator.

3 года 3 месяца

ноябрь 2017 — февраль 2021

Passenger handling specialist

JSC "Ural Airlines" (Airline Representative, Profiling, Passenger Handling, Airport / Ground handling staff), Ekaterinburg

1. Representing the interests of the airline to passengers, government agencies at the base airport of Koltsovo Airlines, Yekaterinburg
2. Ensuring control over the service of passengers and baggage, observance of air legislation when handling passengers and baggage,
3. Development of basic regulatory documents regarding the organization of passenger transportation,
4. Organization of sales of additional services and fees for excess baggage,
5. Conducting audits of handling organizations,
6. Introduction of technologies for checking travel documents on international flights of the airline.
7. Calculation of commercial load on cargo charter flights, escort of cargo charter flights, organization and control of aircraft loading at Russian and foreign airports. Escort of passenger charter flights, service of VIP passengers (flight management);
8. Organization of the work of the Airline's representative offices at the airports of operation (about 100 airports), monitoring the implementation of the agency agreement for representative functions by the airline's counterparties;
9. Compliance with airline standards in terms of organizing passenger transportation and ensuring a high level of customer service;
10. Settlement of conflict situations and claim work;
11. Control over the completeness and quality of the airline's flights;
12. Provision of passenger service in flight irregularity situations;
13. Participation in the development of the Representative's Personal Account on the basis of the corporate website of the Airline;
14. Availability of Crew member certificate (Flightmanager).

8 месяцев

март 2017 — ноябрь 2017

Airline representative in airline's base airport (Koltsovo airport) / Commercial loading control and Profiling specialist

JSC "Ural Airlines" (Airline Representative, Profiling, Passenger Handling, Airport / Ground handling staff), Ekaterinburg

1. Representing the interests of the airline to passengers, government agencies at the base airport of Koltsovo Airlines, Yekaterinburg
2. Ensuring control over the service of passengers and baggage, observance of air legislation when serving passengers and baggage,
3. Organization of sales of additional services and fees for excess baggage,
4. Compliance with the airline's standards in terms of organizing passenger transportation and providing a high level of customer service;
5. Settlement of conflict situations and claim work;
6. Control over the completeness and quality of the airline's flights;
7. Provision of passenger service in flight irregularity situations.;
8. Checking travel documents of passengers (profiling) on ​​the Airline's international flights;
9. Coordination and control of ground handling of the Airline flights at the airport.

Высшее

2020 г.

Moscow State Technical University of Civil Aviation (MSTU CA IF), Moscow

Факультет: Additional professional education

Специальность: Air transport management

Высшее

2017 г.

Ural Federal University named after the first President of Russia B. N. Yeltsin (UrFU), Ekaterinburg

Факультет: International Relations

Специальность: Bachelor

2 days

Дата окончания: июль 2021 г.

World Tracer Desktop Coordinator

SITA, г. Yekaterinburg

2 days

Дата окончания: июль 2021 г.

World Tracer Desktop Management

SITA, г. Yekaterinburg

1 day

Дата окончания: март 2020 г.

Document Verification Training

Bundespolizei im Pulkovo Flughafen, г. Saint-Petersburg

3 days

Дата окончания: апрель 2019 г.

Organization of passenger transportation by air transport

Aviation Training Center "Northern Capital Gateway", г. Saint-Petersburg

2 days

Дата окончания: апрель 2019 г.

Document Verification Training

ITS Consulting, г. Ekaterinburg

2 days

Дата окончания: апрель 2019 г.

Additional professional program (Advanced training program) for preparation for testing of employees of airlines and airlines to confirm the level of English proficiency sufficient to solve practical problems)

Ural Civil Aviation Training Center, г. Ekaterinburg

2 days

Дата окончания: сентябрь 2018 г.

Preparation and admission to ground handling operations for А319 / А320 / А321 aircraft

JSC "Ural Airlines", г. Ekaterinburg

5 days

Дата окончания: июнь 2018 г.

Carriage of dangerous goods by air (ICAO Category 6)

Aeroflot Aviation School, г. Moscow