Passenger handling group Chief / Flightmanager

3 years 10 months

February 2021 — now

Passenger handling group Chief

JSC "Ural Airlines" (Airline Representative, Profiling, Passenger Handling, Airport / Ground handling staff), Ekaterinburg

1. Representing the interests of the airline to passengers, government agencies at the base airport of Koltsovo Airlines, Yekaterinburg
2. Ensuring control over the service of passengers and baggage, observance of air legislation when handling passengers and baggage,
3. Development of basic regulatory documents regarding the organization of passenger transportation,
4. Coordinating the work of the airline's representative offices, adapting and training personnel, setting tasks and monitoring their implementation,
5. Implementation and subsequent coordination of baggage tracing procedures in the World Tracer system,
6. Organization of sales of additional services and fees for excess baggage,
7. Conducting audits of handling organizations,
8. Introduction of technologies for checking travel documents on international flights of the airline.
9. Calculation of commercial load on cargo charter flights, escort of cargo charter flights, organization and control of aircraft loading at Russian and foreign airports. Escort of passenger charter flights, service of VIP passengers (flight management);
10. Organization of the work of the Airline's representative offices at the airports of operation (about 150 airports), monitoring the implementation of the agency agreement for representative functions by the airline's counterparties;
11. Compliance with airline standards in terms of organizing passenger transportation and ensuring a high level of customer service;
12. Settlement of conflict situations and claim work;
13. Control over the completeness and quality of the airline's flights;
14. Provision of passenger service in flight irregularity situations;
15. Development of the Representative's Personal Account on the basis of the corporate website of the Airline;
16. Availability of Crew member certificate (Flightmanager).
17. World Tracer Desktop Coordinator.

3 years 3 months

November 2017 — February 2021

Passenger handling specialist

JSC "Ural Airlines" (Airline Representative, Profiling, Passenger Handling, Airport / Ground handling staff), Ekaterinburg

1. Representing the interests of the airline to passengers, government agencies at the base airport of Koltsovo Airlines, Yekaterinburg
2. Ensuring control over the service of passengers and baggage, observance of air legislation when handling passengers and baggage,
3. Development of basic regulatory documents regarding the organization of passenger transportation,
4. Organization of sales of additional services and fees for excess baggage,
5. Conducting audits of handling organizations,
6. Introduction of technologies for checking travel documents on international flights of the airline.
7. Calculation of commercial load on cargo charter flights, escort of cargo charter flights, organization and control of aircraft loading at Russian and foreign airports. Escort of passenger charter flights, service of VIP passengers (flight management);
8. Organization of the work of the Airline's representative offices at the airports of operation (about 100 airports), monitoring the implementation of the agency agreement for representative functions by the airline's counterparties;
9. Compliance with airline standards in terms of organizing passenger transportation and ensuring a high level of customer service;
10. Settlement of conflict situations and claim work;
11. Control over the completeness and quality of the airline's flights;
12. Provision of passenger service in flight irregularity situations;
13. Participation in the development of the Representative's Personal Account on the basis of the corporate website of the Airline;
14. Availability of Crew member certificate (Flightmanager).

8 months

March 2017 — November 2017

Airline representative in airline's base airport (Koltsovo airport) / Commercial loading control and Profiling specialist

JSC "Ural Airlines" (Airline Representative, Profiling, Passenger Handling, Airport / Ground handling staff), Ekaterinburg

1. Representing the interests of the airline to passengers, government agencies at the base airport of Koltsovo Airlines, Yekaterinburg
2. Ensuring control over the service of passengers and baggage, observance of air legislation when serving passengers and baggage,
3. Organization of sales of additional services and fees for excess baggage,
4. Compliance with the airline's standards in terms of organizing passenger transportation and providing a high level of customer service;
5. Settlement of conflict situations and claim work;
6. Control over the completeness and quality of the airline's flights;
7. Provision of passenger service in flight irregularity situations.;
8. Checking travel documents of passengers (profiling) on ​​the Airline's international flights;
9. Coordination and control of ground handling of the Airline flights at the airport.

Higher

2020 г.

Moscow State Technical University of Civil Aviation (MSTU CA IF), Moscow

Faculty Additional professional education

Specialization Air transport management

Higher

2017 г.

Ural Federal University named after the first President of Russia B. N. Yeltsin (UrFU), Ekaterinburg

Faculty International Relations

Specialization Bachelor

2 days

End date: July 2021

World Tracer Desktop Coordinator

SITA, г. Yekaterinburg

2 days

End date: July 2021

World Tracer Desktop Management

SITA, г. Yekaterinburg

1 day

End date: March 2020

Document Verification Training

Bundespolizei im Pulkovo Flughafen, г. Saint-Petersburg

3 days

End date: April 2019

Organization of passenger transportation by air transport

Aviation Training Center "Northern Capital Gateway", г. Saint-Petersburg

2 days

End date: April 2019

Document Verification Training

ITS Consulting, г. Ekaterinburg

2 days

End date: April 2019

Additional professional program (Advanced training program) for preparation for testing of employees of airlines and airlines to confirm the level of English proficiency sufficient to solve practical problems)

Ural Civil Aviation Training Center, г. Ekaterinburg

2 days

End date: September 2018

Preparation and admission to ground handling operations for А319 / А320 / А321 aircraft

JSC "Ural Airlines", г. Ekaterinburg

5 days

End date: June 2018

Carriage of dangerous goods by air (ICAO Category 6)

Aeroflot Aviation School, г. Moscow